The Power of Word of Mouth: Why You Need to Turn Unhappy Patients into Promoters

Net Promoter Score can be a powerful tool for diagnosing deficiencies in your patient experience — but only if you use it correctly. In this webinar, you’ll discover powerful strategies for increasing patient satisfaction, improving service recovery, and ensuring patient retention.

Setting: Outpatient

What We Cover:

• How to start tracking NPS in your organization​​​​​​​
• Powerful strategies to improve patient loyalty and retention​​​​​​​
• Why improving your patient experience is the key to driving more revenue​​​​​​​
• How turning a negative patient encounter into a positive one can pay huge dividends