The Power of Word of Mouth: Why You Need to Turn Unhappy Patients into Promoters

Net Promoter Score can be a powerful tool for diagnosing deficiencies in your patient experience — but only if you use it correctly. In this webinar, you’ll discover powerful strategies for increasing patient satisfaction, improving service recovery, and ensuring patient retention.

Setting: Outpatient

What We Cover:

  • How to start tracking NPS in your organization​​​​​​​
  • Powerful strategies to improve patient loyalty and retention​​​​​​​
  • Why improving your patient experience is the key to driving more revenue​​​​​​​
  • How turning a negative patient encounter into a positive one can pay huge dividends

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See how the FeedtrailXM Platform engages patients throughout their unique journeys.