Feedtrail’s Top Patient Experience Challenges of 2023 report assesses the year’s 10 most outstanding challenges to excellent patient experience nationwide so providers can learn and make improvements.
Highlighting themes surrounding cost, communication, access, and missed expectations, Feedtrail’s AI-enabled platform analyzed over 2 million surveys to identify the categories that received the lowest ratings for 2023 by patient demographics and organization type — while providing actionable recommendations for making concrete improvements.
Report Overview
Feedtrail, the healthcare industry’s leading experience management technology provider, analyzed over 2 million patient responses from 2023 across a comprehensive array of healthcare organizations to pinpoint exactly where – and which – patients are facing the biggest hurdles when engaging with their providers.
In this report, we share what patients across the industry said were their top 10 challenges, then break these down by organization, gender, and race/ethnicity to help providers understand how experiences differ among patient populations and support more personalized care.
The study shares anonymous patient comments tied to each category, contextualizing the “why” behind scores to drive informed action. To help organizations benchmark and share a pulse on patient loyalty, the report outlines the overall Net Promoter Score (NPS) for each organization type.
Grouping obstacles by cost, communication, access, and missed expectations, this analysis can help providers review their own processes, uncover improvement opportunities, and ultimately enhance and personalize patient experiences.
