Feedtrail’s Top Patient Experience Challenges of 2023 report assesses the 10 most outstanding challenges to excellent patient experience so providers can learn and make improvements.
Highlighting themes surrounding cost, communication, access, and missed expectations, Feedtrail analyzed over 2 million patient surveys to identify categories that received the lowest ratings — while providing actionable recommendations for making concrete improvements.
Report Overview
Feedtrail, the healthcare industry’s leading patient experience platform, analyzed over 2 million patient responses across an array of healthcare organizations to pinpoint exactly where – and which – patients are facing the biggest hurdles.
In this report we share:
- The past year's 10 biggest challenges to excellent patient experience
- Insights by organization type, gender, and race/ethnicity sharing how experiences differ among patient populations
- Patient comments tied to each challenge, contextualizing the “why” behind scores
- Net Promoter Score (NPS) findings by organization type to help benchmark
- Actionable recommendations for making concrete improvements
