Understanding the patient experience is at the root of delivering high-quality, compassionate care. But knowing exactly how individuals perceive their care-related interactions is easier said than done.
In this eBook, we dive into everything you need to know to establish a buttoned-up, forward-thinking patient experience program — and how to select the right experience management platform to reach your objectives. We also expand on how to select the right innovations that will support every aspect of your initiatives, ways to make sure your efforts uplift all patients, and how reinforcing workforce resilience relates to building better patient experience improvement efforts.
Creating winning patient experience programs doesn’t happen overnight. You’ll need a multi-angled approach that prioritizes continuous engagement, convenient survey administration modes, streamlined care team workflows, and customizable PX tools.
What's Inside
Level up your patient experience efforts by exploring how to effectively advance your improvement initiatives. Explore how your healthcare organization can:
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Leverage advanced patient experience analytics to support individuals from marginalized communities through their care journeys.
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Support patients beyond the bedside by extending care support before and after visits.
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Be prepared for experience management technology vendor demos with probing questions sure to narrow down your options.
