PX RESOURCE
THE PATIENT EXPERIENCE EVOLUTION
What’s Inside?
Today 96% of healthcare consumers perceive patient experience as important or very important, but how did we get here and how do we keep improving?
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Evolution of PX: Centering care around the patient
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Current State: Information and options abound
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The PX Ecosystem: Measurement alone does not improve processes
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Feedtrail XM, healthcare experience management reimagined
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