See the Feedtrail XM Platform in Action

In this high-level overview of the XM Platform, we walk through the basics to give you a preview of how Feedtrail can help you manage and improve the patient experience.

Watch the Product Tour

This Overview Covers:

  • A real-time digital survey and the vast customization options
  • Automatically flagging negative feedback for immediate service recovery and collecting kudos to share recognition with staff and providers
  • Using the Reputation Management module to boost online reviews that can be managed within the platform
  • Dashboard highlights, including text sentiment and top box score
  • Reporting to easily compare locations, departments and providers and drilling into individual provider scores to understand coaching areas


Product Tour Video Preview
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