In today’s healthcare environment, raising your patient satisfaction top box scores is vital. In this webinar, you’ll discover powerful strategies to boost HCAHPS scores, improve patient satisfaction and retention, and increase the likelihood of patient recommendations.
Setting: Inpatient
What We Cover:
The current state of inpatient HCAHPS surveying, its strengths, and its shortcomings
How to diagnose the trends in your scores, and reverse the trajectory of any scores which are declining
How to implement state-of-the-art service recovery in your organization, and why it’s important
Powerful and effective tactics to help you take your patient feedback and turn it into positive change for your organization
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