The Ugly Truth: Big Name Vendors and HCAHPS
In today’s healthcare environment, raising your patient satisfaction top box scores is vital. In this webinar, you’ll discover powerful strategies to boost HCAHPS scores, improve patient satisfaction and retention, and increase the likelihood of patient recommendations.
What We Cover:
- The current state of inpatient HCAHPS surveying, its strengths, and its shortcomings
- How to diagnose the trends in your scores, and reverse the trajectory of any scores which are declining
- How to implement state-of-the-art service recovery in your organization, and why it’s important
- Powerful and effective tactics to help you take your patient feedback and turn it into positive change for your organization