Webinar On-Demand:

Transforming Patient Experience at Federally Qualified Health Centers

Learn how FQHCs are leveraging real-time feedback to elevate patient experience and engagement. Hear directly from leaders at HealthNet, Missouri Highlands Healthcare, and Valley Professionals Community Health Center as they discuss the results and successes of implementing Feedtrail to streamline patient feedback and improve care delivery.

What You’ll Learn:

  • Real-Time Patient Feedback: Discover how moving from paper surveys to real-time digital feedback transformed patient engagement across multiple care settings.

  • Improving Patient Experience: Explore the specific patient experience initiatives that are helping FQHCs meet patient needs more effectively, including addiction services feedback and improving access to care.

  • Actionable Data for Quality Improvement: Learn how these organizations are using patient feedback to make immediate improvements and keep their staff motivated with positive feedback.

FQHC panel webinar screengrab
carrie bonsack circle

Carrie F. Bonsack, DNP, CNM, CHCEF

Chief Business Development Officer, HealthNet

stephanie jeffery

Stephanie Jeffery, MBA, PCMH CCE

Vice-President and Chief Quality Officer, Valley Professionals Community Health Center

amy crafton

Amy Crafton

Quality Coordinator, Missouri Highlands Health Care