The patient experience doesn’t just happen at the bedside. It begins well before appointments when people search for the right provider and extends to the at-home care setting. That’s why innovative healthcare organizations are going beyond post-discharge surveys to engage patients throughout their care journeys.
Download this eBook to learn how to:
Unlock new levels of patient experience by understanding multi-faceted care journeys and the best tools for supporting every step along the way. Discover how Feedtrail can help your healthcare organization:
Drive patient satisfaction before visits with features like pre-surgery check-ins and automated appointment reminders.
Support patient engagement during visits with real-time digital surveys that collect patient feedback at every touchpoint — from when they enter the door to when they’re getting ready to exit the hospital.
Better retain patients with post-discharge virtual care assistance and adaptive continuous listening tools.
A patient’s journey with your organization begins long before they see a doctor or even check-in for their appointment. This represents an opportunity that healthcare organizations would be smart to take advantage of.
Every healthcare organization sends its patients post-discharge satisfaction surveys, but if you are not intentionally engaging with and learning from patients while they are physically within the walls of your organization, you are missing a massive opportunity to ensure a consistently positive patient experience.
With Feedtrail, post-experience engagement can cover a range of interactions and topics, helping you go beyond just understanding “what happened” to nurturing relationships with each individual patient.