Customer Centricity in Healthcare

WEBINAR SERIES


 

Uniting innovators from inside and outside of healthcare for candid conversations around the importance of personalized engagement, listening strategies, brand management, journey mapping, and much more.

Paul-Jaglowski_circle

Moderated by:
Paul Jaglowski

Co-Founder,
Feedtrail

Joel-Mier_circle

Featuring CX Expert:
Dr. Joel Mier

Lecturer of Marketing,
University of Richmond

Episode 2:

How to exceed expectations by understanding the white spaces in patient journeys


Featuring:

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Kirsten Royster

Chief Patient Experience Officer
Novant Health

Novant

You'll learn:

- How unseen experiences can cause anxiety, damage your brand, and create a disjointed patient journey

- Why you need a listening strategy to identify your experience "white spaces"

- How to get started with a journey mapping initiative

 

Date: Wednesday, June 30th 

Time: 2:00pm ET

Duration: 40 minutes

Episode 1:

Laying the Groundwork


Featuring:

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Alan Dubovsky

Chief Patient Experience Officer
Cedars-Sinai

Cedars-Sinai

You'll learn:

- Why healthcare isn't all that different from Netflix, Under Armour, and Carmax when it comes to customer centricity

- Why it's time for healthcare to embrace the fact that patients are customers

- How to leverage practices from other industries to ensure patients have consistent, personalized experiences

Watch the Recording

Check back for more episodes coming soon.