A Better Way to Look at Patient Experience: Why Critical Access Hospitals Need to Use More than Just HCAHPS for Patient Satisfaction
Learn the pros and cons of HCAHPS surveying, and how to get more actionable data you can use to seriously improve your organization.
Setting: Critical Access
What We Cover:
- The relationship between Critical Access Hospitals and HCAHPS surveys
- How real-time service recovery, NPS, and comment-based feedback can expand on your HCAHPS results and empower real change
- Case Study: See how North Sunflower doubled their patient feedback volume and resolved more patient complaints faster, without disrupting their workflow
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